This policy explains what to expect after placing an order. Shipping costs and available delivery options are shown during checkout before payment.
Order processing
After checkout, you will receive an order confirmation at the email address provided. Orders may require processing before carrier collection. Processing and delivery estimates are not guarantees and can change during busy periods or when additional verification is needed.
Shipping confirmation and tracking
When tracking is available, it will be included in the shipping confirmation. Tracking can take time to update after a label is created. Carrier scans and delivery estimates are controlled by the carrier.
Delivery address
Review the delivery address carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee an address change after processing or shipment has begun.
International orders and import charges
Available destinations are shown at checkout. Depending on the destination, customs duties, taxes or carrier fees may apply. Unless checkout states otherwise, these charges are the recipient's responsibility and are determined by local authorities.
Delays, loss or damage
Weather, customs, carrier operations and other events outside our control can delay a shipment. If tracking has not updated for an extended period, a parcel is marked delivered but cannot be found, or the package arrives damaged, email us with your order number and relevant photos or tracking details.
Multiple parcels
An order may arrive in more than one parcel. If this happens, separate tracking information may be provided for each shipment.
Shipping question? Contact support@roraliy.com and include your order number.