Privacy Policy

Information we collect

Depending on how you use the site, we may collect:

• contact and account details, such as your name, email address, phone number and login information;
• order and delivery details, including products purchased, billing information, shipping address and order history;
• payment-related information handled by our checkout and payment providers;
• device and usage information, such as IP address, browser type, cookie identifiers and pages viewed; and
• messages, photos and other information you choose to send to customer support.

How we use information

We use personal information to operate the store, process and deliver orders, provide customer support, prevent fraud, maintain site security, improve our services, comply with legal obligations and send marketing communications where permitted. You can unsubscribe from marketing emails using the link in the message.

How information is disclosed

We may disclose information to service providers that help us run the store, including SHOPLINE, payment processors, logistics providers, analytics services and customer-support providers. We may also disclose information when required by law, to protect legal rights or safety, or as part of a business transaction.

These providers process information under their own terms and privacy practices where applicable. We do not authorize them to use your information for unrelated purposes on our behalf.

Cookies and similar technologies

The site and its service providers may use cookies and similar technologies to keep the store functioning, remember preferences, understand site use and support advertising. Browser controls can block or delete cookies, but some store features may then work differently.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described here, including order records, legal obligations, dispute resolution and fraud prevention. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion or a copy of certain personal information, or to object to or restrict certain processing. You may also have a right to appeal a decision or complain to a local data-protection authority.

To submit a request, email support@roraliy.com. We may need to verify your identity before completing a request. Authorized agents should provide evidence of their authority.

International processing

Our store and service providers may process information in countries other than the country where you live. Where required, appropriate safeguards are used for these transfers.

Children's privacy

The site is not intended for children who are not legally able to make purchases or provide personal information without a parent or guardian. If you believe a child has provided personal information improperly, contact us so we can review the request.

Changes to this policy

We may update this policy to reflect changes to our services, practices or legal obligations. The date at the top shows when it was last revised.

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