Return Policy

Return eligibility

Items must be unworn, unwashed and unaltered, with their original tags and packaging where applicable. Items marked final sale or non-returnable in the item listing are not eligible for return. For hygiene reasons, some intimate or personal-use items may be excluded where permitted by law.

Returns sent without approval, or to the address printed on the original parcel, may not reach the correct return facility and can delay processing.

Incorrect, damaged or missing items

If your order arrives incorrect or damaged, email us promptly with your order number and clear photos of the item and packaging. Keep the item and packaging until our team confirms the next step.

Return shipping

For change-of-mind returns, return shipping is the customer's responsibility unless applicable law requires otherwise. If we confirm that an item was sent incorrectly or arrived defective, we will provide the appropriate resolution and return instructions.

Use a trackable service and keep the shipping receipt. We cannot confirm receipt of a return until it reaches the return address provided by our support team.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method. Bank and payment-provider processing times vary, so the credit may not appear immediately.

Original shipping charges are not refundable unless the return is caused by our error, the item is defective, or applicable law requires a refund.

Exchanges

Availability can change while a return is in transit. Contact us before returning an item so we can advise whether an exchange is possible or whether a return and new order is the better option.